- Online customization of color, material & features to STAND OUT WITH CLASS!
- Free worldwide shipping with DHL Express
- Production time: 3 to 6 weeks
If you do not know your size or suitable width, you can follow the following instruction to measure your feet. We will support you to find your size:
1. Place a sheet of paper on the floor, stepping your foot on it, making sure you are wearing the socks you would be using with the shoes you are going to purchase. Draw on the paper the contour of your both feet using a pencil. It is better to ask someone to do it for you.
2. Draw 2 horizontal parallels markings, one on the heel side and the second on the front end of the foot. Measure the length of the foot with a measuring tape or a ruler. Do it for both feet.
3. To measure the width of the foot, locate the widest part of it. Surrounding all the foot with a measuring tape, obtain the width of the foot. If you do not have measuring tape, use a string. then measure the string with a ruler.
Please do above steps for both of your feet. When you are finished with the measurement please contact our support via the following ways.
2. Send us an email in customer.service@merrimium.com
3. Use ASK A QUESTION tab below.
4. Chat with us by clicking on the green button in bottom right hand corner of the website.
Our support team will help you to find the best size.
You may customize these luxury custom shoes online by clicking on the customize button above.
Note: These shoes will be crafted exclusively for YOU by hand and are not made in advance. Please allow 3-6 weeks for production.
You may customize these luxury handmade shoes by clicking on the first button.
Note: All our shoes are crafted exclusively for YOU and are not made in advance. Please allow 3-6 weeks for delivery.
Easily identifiable by its unique height, chukka boots have recently become a staple for men looking to dress well while still being casual. A Chukka boot adds comfort and versatility to any wardrobe.
Custom Made in Europe
SHOE HIGHLIGHTS
- Upper Materials: Camel Suede
- Lining:
- Sole: Leather Sole + Mountain Rubber Injections
- Last: Savile
If you do not know your size or suitable width, you can follow the following instruction to measure your feet. We will support you to find your size:
1. Place a sheet of paper on the floor, stepping your foot on it, making sure you are wearing the socks you would be using with the shoes you are going to purchase. Draw on the paper the contour of your both feet using a pencil. It is better to ask someone to do it for you.
2. Draw 2 horizontal parallels markings, one on the heel side and the second on the front end of the foot. Measure the length of the foot with a measuring tape or a ruler. Do it for both feet.
3. To measure the width of the foot, locate the widest part of it. Surrounding all the foot with a measuring tape, obtain the width of the foot. If you do not have measuring tape, use a string. then measure the string with a ruler.
Please do above steps for both of your feet. When you are finished with the measurement please contact our support via the following ways.
2. Send us an email in customer.service@merrimium.com
3. Use ASK A QUESTION tab below.
4. Chat with us by clicking on the green button in bottom right hand corner of the website.
Our support team will help you to find the best size.
If you know your size in other size systems you can use the following size conversion table
Size exchange is always possible. Please visit our return & refund policy for more information.
Shipping & Delivery
What countries do you ship to?
We ship worldwide with two of the best shipping companies in the world, DHL Express or SwissPost FREE of charge.
How long will my order take to be delivered?
The duration of delivery depends on the type of product. We offer Ready To Use (RTU) and Made To Order (MTO).
MTO products are handcrafted exclusively for you and are not made in advance. Once the production is finished, we will ship it immediately. Please allow approximately 4-6 weeks for shipment. We have also a fast line production. These shoes are ready to be shipped within 8 working days. Please note the production time that are mentioned in each product page.
RTU products are made in advance. Hence, we will ship it immediately. Regular shipping time is 3 to 4 days, depending on the location and the customs of your country. These products are specified with “MERRIMIUM RTU” in the products pages.
Exchange & Refund
Do you accept a refund?
Yes, we accept refund with some exceptions. Please read our Return and Refund policy for conditions and exceptions.
Do you accept size exchange?
Your satisfaction is our goal. If you receive a shoe that does not fit you, we do accept a size exchange. Please read our Return and Refund policy for conditions and exceptions.
Do I have to pay for the return shipping costs?
Yes, you should pay for the shipping costs of returning products, unless otherwise stated. In the case of exchange due to the fitting issue, we will gladly cover the shipping cost of the new size.
If you are shipping back an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How can I modify my order?
For Ready To Use (RTU) products, you may modify your order before shipment. Please contact us at support@merrimium.com or via the form below to investigate your case.
For Made To Order (MTO) products, as the shoe will be handcrafted exclusively for you, the modification is only possible before sending the order for production. Please note that to expedite delivery to our customer some orders are automatically sent for production. Please contact us at support@merrimium.com or via the form below to review your case individually.
We will try our best to support you.
Payment
What forms of payment do you accept?
Payment can be made by credit card - Visa, MasterCard, American Express, Diners club and Discover. You can also choose to pay with PayPal.
Do I need an account to make a purchase at Merrimium.com?
No. An account is not required, you may check out as a guest user.
Are my card details safe on your site?
We use Stripe® and PayPal as payment processors. Your credit card data is safely transmitted to our processor gateway using an encrypted SSL connection.
PayPal and Stripe are two of the most valued payment processors worldwide. Their servers are fully PCI compliant and are managed by industry-leaders security experts.
Should I pay for customs tax and duties?
Yes. We ship the product from Euro zone and Switzerland. Each country has different regulation regarding import tax and duties. You are responsible to pay any custom clearance, tax and duties required by the customs agency of your country except in European Union, Canada and Switzerland.
If the product is returned to us due to a failure to pay customs or duties, you will be charged all cost of shipping and refunded the remaining amount. As an example, if you purchase a pair of shoes for $350 and the shipping expense for sending and returning the shoes to us is CHF 40, we will refund you CHF 310. By purchasing products from us you understand that tax and duties may be required to import the products into your destination country.
How can I contact you?
For general inquiries please contact customer.service@merrimium.com or by using the form below.
