Wholesale F.A.Q and Request Form
General Questions
What is your MOQ (Min Order Quantity)?
The MOQ varies depending on the shoe styles. The Minimum MOQ for most of the styles is 10.
Is it possible to receive samples?
Surely. To receive the sample(s), you should order the shoes at our retail price with special discount. Please fill in below form to receive special discount. The price you pay will remain as deposit with us. If you decided not to buy, your can return the products in original condition and receive a refund. For stores in Switzerland we can arrange on-site presentation depending on the location. Please note that if you order a sample or samples, the sample(s) will not be counted as a part of MOQ. It means if the MOQ is 10 and you have already received one sample, you still need to order 10 shoes.
Is it possible to order shoes that are on the website but do not exist in Wholesale collection?
Absolutely. After finishing the approval process, please send us the SKU number (which can be found at the top of the price on the product page) or the web link. We will come back to you with MOQ and Price.
Is it possible to order shoes that we design ourselves in your 3D online software?
Sure. After finishing the approval process, please send us the link of the shoes you have designed in our 3D online tool.
PAYMENT
What forms of payment do you accept?
It is possible to pay with PayPal, Credit card, and Bank transfer. Payment should be made at the same time of placing the order. If you prefer to pay with bank transfer, please contact us to receive discount. For merchants in Switzerland, Lichtenstein and national and international online shops and retailers, we can arrange different payment terms.
Should I pay for customs tax and duties?
Yes. Buyer is fully responsible for all import Tax and Duty of the destination country except in the European Union, Switzerland, and Liechtenstein. In case the tax and duty are not paid by the buyer and the order is returned to us, the order will be available in our warehouse in Switzerland, Portugal, Italy or Spain to be picked up for two weeks. If the buyer fails to arrange the pickup, he/she will be refunded partially after subtracting all associated cost and expenses such as shipping, storage and manufacturing cost.
SHIPPING & DELIVERY
What countries do you ship to?
We ship worldwide.
How much does the shipping cost?
The shipping cost depends on the country of destination and the order size. The shipping cost will be calculated based on it.
How long will my order take to be delivered?
Delivery depends on the order size. Order delivery is between 4 to 8 weeks.
EXCHANGE & REFUND
Do you accept a refund?
Once the order is confirmed, it cannot be canceled.
Partnership process
How to become a partner?
Please fill in the following contact form. Our sales team will evaluate your request and will come back to you as soon as possible. Please fill in the form with sufficient information to expedite the approval process. Once it is approved, you will get access to our wholesale platform.
If you have further questions you can also chat with us on WhatsApp by clicking HERE or send us an email to customer.service@merrimium.com