Wholesale F.A.Q and Request Form

PAYMENT

What forms of payment do you accept?

It is possible to pay with Paypal, Credit card and Bank transfer. Payment should be made at the same time of placing the order. 

Should I pay for customs tax and duties?

Yes. Buyer is fully responsible for all import Tax and Duty of destination country. In case the tax and duty are not paid by the buyer and the order is return to us, the order will be available in our warehouse in Switzerland or Spain to be picked up for two weeks.

SHIPPING & DELIVERY

What countries do you ship to?

We ship worldwide.

How much does the shipping cost?

The shipping cost depends on the country of destination and the order size. The shipping cost will be calculated based on it.

How long will my order take to be delivered?

Delivery depends on the order size. Min order delivery is 4 weeks.

EXCHANGE & REFUND

Do you accept a refund?

Once the ordered confirmed, it cannot be canceled.

General Questions

What is MOQ (Min Order Quantity)?

The MOQ varies depending on the shoe style. We have MOQ as small as 10 pairs.

Is it possible to order shoes that are in the website but does not exist among Wholesales collection?

Absolutely. After finishing the approval process, please send us SKU number (can be found at the top of the shoe price in the product page) or the web link. We will come back to you with MOQ and Price.

Is it possible to order shoes that we design ourselves in your 3D online software?

Sure. After finishing the approval process, please send us the link of the shoe you have designed in our 3D online tool.

Is it possible to receive samples?

Surely. To receive the sample, you need to order the shoe at our retail price like retail customers. If you place a wholesale order, the difference between the retail price and the wholesale price will be refunded to you. Please note that if you order a sample or samples, the sample(s) will not be counted as a part of MOQ. It means if the MOQ is 10 and you have already received one sample, you still need to order 10 shoes.

Partnership process

How to become a partner?

Please fill in the following contact form. Our sales team will evaluate your request and will comeback to you as soon as possible. Please fill in the form with sufficient information to expediate the approval process. Once it is approved, you will get access to our wholesale platform.

All fields are mandatory.