Shipping policy
1. Retail sales shipping & delivery policy:
Cost of shipping:
We ship worldwide with two of the best shipping companies in the world, DHL Express, FedEx or Swiss Post, FREE of charge.
Duration of delivery:
The duration of delivery depends on the type of product. We offer Ready To Use (RTU) and Made To Order (MTO).
MTO products are handcrafted exclusively for you and are not made in advance. Once the production is finished, we will ship it immediately. Please allow approximately 3–6 weeks for sending the product unless otherwise mentioned on the product page (Fast Production 8 working days or 3 working days). These products are specified as “MERRIMIUM” “MERRIMIUM MTO”, "MERRIMIUM MTOD", MERRIMIUM MTOE" and "MERRIMIUM LE" on the product pages. Some of the customization and artisan methods, such as Patina Finishing, are time-consuming handmade activities. If you order those customizations, the delivery time might be exceeded slightly.
RTU products are made in advance. Hence, we will ship it immediately. Regular shipping time is 3 to 4 days, depending on the location and the customs of your country. These products are specified with “MERRIMIUM RTU” on the products pages.
Moreover, we accept special orders on some of the RTU products, such as painting your picture by hand or Pyrography (burning a picture by hand). The delivery of these arts depends on the complexity of the task and the availability of our handpicked artist partners around the world. Please contact us to provide an approximate delivery time.
Time of delivery:
Our courier providers deliver between 9am-5pm, Monday to Friday, excluding weekends and public holidays. Please note that by FedEx delivery signature at delivery is mandatory.
Customs tax & duties:
We ship the product from the Euro zone and Switzerland. Each country has different regulations regarding import tax and duties. The customer is responsible for any customs clearance, duties and import taxes required by the customs agency of his/her country except in the European Union and Switzerland.
If the product is returned to us due to a failure to pay customs or duties, you will be charged all related costs of shipping and refunded the remaining amount. As an example, if you purchase a pair of shoes for $350 and the shipping expense for sending and returning the shoes to us is $100, we will refund you $250. If purchased products are made to order (Made-To-Order) no money will be refunded as the product is exclusively produced for you. These products are specified as “MERRIMIUM”, “MERRIMIUM MTO” or "MERRIMIUM MTOD" on the product page. Moreover, items with embroidered or engraved initials are not eligible for any refund as they are personalized for you. By purchasing products from us, you understand that tax and duties may be required to import the products into your destination country.
2. Wholesale Shipping & Delivery Policy:
Cost of shipping:
Customer shall pay for shipping cost.
Duration of delivery:
The production takes 4 to 8 weeks. The shipping time depends on the type of shipment agreed with customer. The duration of air shipping is approximately 1 week. Please note that customs administration in destination country is responsibility of the buyer and can impact delivery time.
Customs tax and Duties:
Buyers outside of the European Union and Switzerland are responsible for paying Taxes and Duties based on the destination country. If the product is returned to us due to a failure to pay customs or duties, the package will be kept in our warehouse for one month for the buyer to arrange delivery. The buyer is also legally liable to pay for the expenses that occurred. In any case, no refund is accepted.
