Wholesale Return & Refund Policy

Shipping & Delivery Policy:

The shipping cost depends on the country of destination and the order size. The shipping cost will be calculated based on it.

Duration of delivery:

Standard lead time (delivery) for Bulk order depends on the order size and is in average 8 weeks. Our sales team will contact you after placing the order to define delivery date

Refund and Exchange Policy:

Once the ordered confirmed, it cannot be canceled or refunded.

We do strict quality check. If case the product has a defect, it will be exchanged after going through our exchange process. Customer shall contact our customer service before sending the product back. Before sending back your product please contact us through the form below or send an email to customer.service@merrimium.com for the instruction and return authorization code. Please do not send back any item to our warehouse without authorization code as we cannot accept it

Acceptance of refunded products is subjected to the approval of our expert. Once the refunded item is received and inspected by our experts, we will send you a notification email about the result of it. If the refund complies with above-mentioned refund policies after inspection, your refund process will be done to the original method of payment. We will start the refund process immediately but the refund duration depends on your bank and your Credit Card Company.

Customs Tax & Duties:

Buyers outside of European Union and Switzerland are responsible to pay Tax and Duties based on the destination country. If the product is returned to us due to a failure to pay customs or duties, the package will be kept in our warehouse for one month for the buyer to arrange delivery. The buyer is also legally liable to pay for the expenses occurred. In any case no refund is accepted.

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